Frequently asked questions

You can get a quote by calling us, emailing us directly or using our contact form. We are also available on Instagram, Twitter and Facebook.
You can make a booking by calling us, emailing us directly or using our website booking form.
We accept cash and bank transfer as forms of payment.
That is no problem at all, we normally keep the car seat(s) safe in our office and ensure that the driver brings your car seat(s) when he collects you from the airport on you return.
All of our drivers use the official airport mobile apps and we ask for your return flight number to ensure that the driver can track your flight on your return, so any delays will not be a problem for us, we will still sit and wait for you at no extra cost.
All of our vehicles are checked prior to picking you up and dropping you off, so any belongings can be returned to you. If you believe you have left something in one of our vehicles, please contact us.
If you require airport travel FROM an airport or a long distance, we guarantee that we will be there at your required time and dates. Unfortunately if we did not take a deposit and you had a sudden change of plan, which meant you needed to cancel at last minute, we would therefore be out of pocket when we could have booked another customer in for your required time and dates. All of our customers do not have a problem with leaving deposits, some in fact pay upfront in full, so we do require a 50% deposit when you book us to pick you up from an airport or a long distance. We do NOT require a deposit for bookings from your home address. A deposit my be waived for regular customers of Solebay Travel and Waveney Taxis.
Any amendments will need to be done 48 hours before your scheduled journey. You can amend a booking by calling us, emailing us or using our website contact form. We will try our best to accomodate your amendments depending on our availability.
Please contact us as soon as possible if you wish to cancel a booking. If your booking is outside of a 48 hour period, to your booking, you will receive a full refund if you paid us up front. If your booking is within 48 hours of your booking, you will receive a refund minus a 50% cancellation fee. All deposits for cancellations will be paid in full outside of a 48 hour period. All deposits for cancellations within 48 hours of a booking will not be paid back to you. This cancellation policy is at the discretion of a manager or office staff member of Solebay Travel/Waveney Taxis.
Yes, although more miles on the overall journey will be added on to the total price.
If you wish to add multiple pickup/drop off locations on your way to or from an airport, please let us know when booking.
we operate a fixed postcode to postcode pricing structure, you do not pay for sitting in traffic.
We travel frequently to all UK airports, so providing a good price ensures we sometimes get a return booking when traveling to or from any airport.
We are keen recyclers, we recycle all of our office waste, vehicle engine oil and tyres.
You are not required to tip your driver, although any tip is greatly appreciated by them.
Please can you fill in our complaints procedure form with as much information as you can.
We will look into the complaint and you will receive a reply with a resolution within 48 working hours.
Unfortunatley we do not have a public office, our office is at home to keep business costs down, which of course keeps travel costs down for you. We operate our airport travel service in Norfolk and Suffolk and all of the towns and villages in between. Our customers range from Lowestoft, Hopton, Corton, Gorleston, Great Yarmouth, Southwold, Beccles and Loddon, so we do cover a large area with lots of returning regular customers.
Yes, we offer our airport travel services for the general public, commercial businesses, government bodies, offshore industries and Norfolk and Suffolk hotels.
We pride ourselves on offering a personal service to all of our customers, whether you are a new or returning customer. We are friendly, punctual and experienced, not to mention our best prices for UK airport travel to or from Suffolk. 75% of our customers use us again and again because they get used to our team and group of drivers and know exactly who is taking them and collecting them to the airport, after all it is a long journey to sit there being uncomfortable. We don't advertise, we work by word of mouth. 12+ years Solebay Travel have been operating, the growing years speak for themselves.
We aim to meet all of our customers requests, we are happy to discuss your journey planning requirements, feel free to explain to us and we will happily see if we can meet your expectations with a good price.
We welcome you to contact us by clicking here.